Payment at Belsimpel is easy and secure. You can use one of the following payment methods:
|Payment method||Costs||Processing time|
|Bank transfer||Free||1-2 business days|
|Credit card (Visa / Mastercard)||Free||Immediate|
|Bancontact / Maestro (Belgium)||Free||Immediate|
|Fiscfree voucher code||Free||Immediate|
We recommend using iDeal. This is a Dutch payment method that lets you make secure online bank transfers with a Dutch bank account. It is the fastest payment method available and you will not be charged extra for an iDeal payment. Belgian customers can use Bancontact, credit card or bank transfer.
Immediately after your payment is processed, you'll receive an email to let you know that your payment has been received. With bank transfers, it may take 1 to 2 business days before the bank transfers the payment to our bank account. Once we receive your payment, we'll get to work to make sure that you get your hands on your order as soon as possible.
Here, you can find everything you need to know about the different payment methods. Click on a question to read the answer.
To use iDeal, you'll need access to internet banking with a Dutch bank account. Your bank will let you make an iDeal payment via a scanner, code or app. When placing your order, select “iDeal” as the payment method and select your bank. Then, follow the instructions of your bank.
Yes, you can! You can pay in advance with a bank transfer. You will not be charged for a bank transfer. However, please take in account that it may take 1 to 2 business days before the bank transfers the payment to our bank account. Once we receive and process your payment, we'll ship your order.
To pay via bank transfer, select the payment method “Overboeking” (Bank Transfer) when placing your order. We'll then send you an email with instructions.
Belsimpel te Groningen
Description: your order number.
You can pay for your order with a Mastercard or Visa credit card on a special, secured page. You will not be charged transaction costs when making a payment with a credit card and your payment will be processed immediately.
For security reasons, it is only possible to pay with a Dutch or Belgian credit card via a Dutch or Belgian internet connection. Payments are limited to €5000 per order. It is not possible to pay for a phone with a phone plan using a credit card.
For credit card payments, we ask for account verifications of 1 cent at random. This will only take a few clicks. This way, we can make sure that no one is able to misuse your credit card details.
All our customers outside of the Netherlands can always pay via bank transfer, Visa/Mastercard and Maestro. There may be an extra option available for your country. In the table below, you will find an overview of all payment methods per country.
|Belgium||Bank transfer, Visa/Mastercard, Maestro & Bancontact.||Free|
|Denmark||Bank transfer, Visa/Mastercard & Maestro||Free|
|Germany||Bank transfer, Visa/Mastercard & Maestro||Free|
|Finland||Bank transfer, Visa/Mastercard & Maestro||Free|
|Ireland||Bank transfer, Visa/Mastercard & Maestro||Free|
|Italy||Bank transfer, Visa/Mastercard & Maestro||Free|
|Netherlands||Bank transfer, Visa/Mastercard & iDeal||Free|
|Norway||Bank transfer, Visa/Mastercard & Maestro||Free|
|Austria||Bank transfer, Visa/Mastercard & Maestro||Free|
|Poland||Bank transfer, Visa/Mastercard & Maestro||Free|
|Spain||Bank transfer, Visa/Mastercard & Maestro||Free|
|Czech Republic||Bank transfer, Visa/Mastercard & Maestro||Free|
|United Kingdom||Bank transfer, Visa/Mastercard & Maestro||Free|
|Sweden||Bank transfer, Visa/Mastercard & Maestro||Free|
|Switzerland||Bank transfer, Visa/Mastercard & Maestro||Free|
Did you receive a Belsimpel voucher code from us? You can redeem it when you place an order on our website. You can find the product group(s) your voucher code applies to in the email with your voucher code. You'll also find the expiration date of your code in that email. Voucher codes can't be used in parts; you can only use them once.
Have you received a Fiscfree voucher code from your employer? You can use this voucher code when ordering a phone, a 4G tablet or accessories at Belsimpel! You can also use the voucher code when ordering a phone plan. The voucher can only be exchanged when ordering a product via our website. For more information check out our dossier Fiscfree.
Your payment will be processed immediately, unless you opt for bank transfer. In that case, it may take 1-2 business days before the bank transfers the payment to our bank account. As soon as we receive your payment, you'll receive a confirmation email. We'll get to work right away to ship your order as soon as possible.
If you cancel or exchange a product and the purchase amount is (partially) refunded, the refund will automatically be credited to the bank account used to make the payment within 5 business days.
No, the monthly costs are paid to your provider. You only pay Belsimpel the costs associated with the order, like device or shipping costs.
The exception is hollandsnieuwe. If you order a contract with hollandsnieuwe, Belsimpel will collect the invoice of the first month. From the second month, you'll pay the monthly costs to hollandsnieuwe.
The monthly phone contract costs are paid to your provider. This usually happens via direct debit collection. Depending on the provider, other payment methods may be available. You can find more information about possible payment methods for your contract costs on the website of the provider.
Did you order a contract from hollandsnieuwe? In that case, Belsimpel will collect the invoice of the first month. From the second month on, you'll pay the monthly costs to hollandsnieuwe.
It isn't possible to take out a phone contract with a non-Dutch bank account number. If you want to take out a contract, you'll have to use a Dutch bank account. However, it is possible to purchase a a SIM-free phone or an accessory using a bank account that isn't Dutch.
In our stores, you can pay with debit or credit card. For security reasons, it is not possible to pay with cash.
In case of export outside the EU, you can reclaim VAT that you've paid in the Netherlands as a private customer. Conditions for this are that the invoice amount including VAT is at least € 50 and that the product is exported from the EU within 3 months after purchase. This is regulated by law.
You can reclaim paid VAT as follows:
We will settle the rest with customs authorities. If the application has been approved by customs, you will receive a refund of the VAT within 14 days.
Yes, as a business customer from Belgium or Germany, you can reclaim VAT paid in the Netherlands. You will receive a VAT-free invoice which will contain amounts excluding VAT. You have two options to choose from:
You can choose to either pay the VAT amount so you'll receive the order sooner or wait for the VAT-free invoice.
More information about this scheme can be found on the government website under the term "intracommunautaire verwerving" (intra-community acquisition).