Want to exchange or cancel your order? We'll help you get it sorted. All Belsimpel products can be returned free of charge up to 31 days after receipt.
Did you order a separate device with or without a SIM Only contract? You'll have 14 days to return your device after notifying us of your intention to return your product. Want to return a device which is part of a contract? We will only accept returns which we received within 31 days after initial purchase. If we receive your product after this 31-day period, we cannot guarantee a cancellation of your order.
You can take care of this via your order status page.
Prefer a different colour or product, or need to cancel your order? We'll sort it out for you. You can exchange or cancel your order up to 31 days after receipt. This is free from the Netherlands and Belgium. After registering for returns, you have 14 days to return the product. If you cancel your order, the refunded purchase price including any shipping costs will be credited to your bank account within 5 business days.
Large-scale business-to-business orders and activated prepaid sets can't be exchanged or cancelled.
Think you might not meet our rules? If so, we'll meet you halfway with a good solution.
Before returning your product, reset the device to factory settings. Then register your product(s) via the green button.
As soon as you register your product via the order status page, you'll receive a free shipping label to return the product to us. You can track your package with the code that you receive when shipping the package. We'll send you an email as soon as we receive your package. We will then exchange or cancel your order. We'll keep you updated so you know exactly what is going on.
A faulty product is very annoying, but we're here for you! Please check our Warranty & Repairs page.
Before you return your product to us, you need to restore the device to the factory settings. Please note: this removes all files and data. Please make a back-up to keep these files and data.
On the product page of your device, you'll find a video with a guide for your device. Below, you'll find a general guide for restoring your device to the factory setting.
*If you can't find your device, you may have already deactivated your account.
Even then, we'll offer a good solution. We will take a good look at your device and keep you informed. You'll decide what to do with your product. Often, you will get most of the purchase amount back. You are only liable for any reduction in value due to the use of products beyond what is necessary to determine the specifications and operation of the products.
|No more than 30 days after return period||90%||The product and packaging are complete and undamaged: the product and the packaging are completely clean and new. You register the product for returns after the 31-day return period but within a period of 30 days following the return period.|
|Products with light scratches||90%||The packaging and accessories are complete, but the product is lightly scratched.|
|Damaged products||up to 70%||The packaging and accessories are complete. The product clearly shows damage, like scratches, cracks and dents. The compensation depends on how damaged the product is.|
Accessories are missing
Exception: Apple products
The product is complete and undamaged and is returned in undamaged packaging. Accessories are missing from the packing, like chargers, booklets or headset.
Apple products are subject to a different percentage due to the value of their accessories.
|Packaging no longer in 'as new' condition||90%||The product and accessories are complete and undamaged, but the packaging is damaged.|
You can register for returns using the return form, but this is not mandatory.