Want to exchange or cancel your order? We'll help you get it sorted. All Belsimpel products can be returned free of charge up to 31 days after receipt.
Did you order a separate device with or without a SIM Only contract? You'll have 14 days to return your device after notifying us of your intention to return your product. Want to return a device which is part of a contract? We will only accept returns which we received within 31 days after initial purchase. If we receive your product after this 31-day period, we cannot guarantee a cancellation of your order.
Prefer a different colour or product, or need to cancel your order? We'll sort it out for you. You can exchange or cancel your order up to 31 days after receipt. This is free from the Netherlands and Belgium. After registering for returns, you have 14 days to return the product. If you cancel your order, the refunded purchase price including any shipping costs will be credited to your bank account within 5 business days.
Rules exchange and cancellation
Product is in original and unused condition as far as reasonably possible.;
Product is complete including undamaged factory packaging, all accessories and blank booklets;
For contracts, used credit will be charged. Device bundles will also be cancelled.
Did you order a business contract? Please note that it can be cancelled up to 14 days after activation. Large-scale business orders and activated prepaid sets can't be exchanged or cancelled.
Think you might not meet our rules? If so, we'll meet you halfway with a good solution.
Exchange or cancel a product
Before returning your product, reset the device to factory settings. Then register your product(s) via the green button.
As soon as you register your product via the order status page, you'll receive a free shipping label to return the product to us. You can track your package with the code that you receive when shipping the package. We'll send you an email as soon as we receive your package. We will then exchange or cancel your order. We'll keep you updated so you know exactly what is going on.
If 'Find my iPhone' does not appear right away, go to the top left menu and choose 'Find my iPhone';
Click on 'All devices' and select the device name*;
Now click on 'Remove from Account' (please note: you must remove the device, deactivation is not enough).
If you can't find this, click on 'All Devices' (this may be called '–your name–'s iPhone') and click on the x next to your device.
*If you can't find your device, you may have already deactivated your account.
Make a back-up
Open your settings menu.
Select the option "iCloud".
Open the "Backup" menu.
Check if the "iCloud Backup" switch is turned on.
If the switch is turned on, backups are already generated automatically.
If the switch is turned off, turn it on or select "Back Up Now".
A back-up of your data will be created when your iPhone is being charged, is connected to WiFi and is locked.
Go to your settings menu.
Go to the option "General".
Select the option "Reset".
Select "Erase All Content and Settings".
Confirm to erase all content and settings.
Make a back-up
Open your settings and go to "Backup and Restore".
Turn on both switches. Your phone will now make a back-up of your settings and apps in the Microsoft OneDrive.
Open the settings menu and go to "System".
Select "Info" in this menu.
Now select "Factory settings".
Your phone will now remove all settings, files, apps and data from your device.
Open your settings menu and select "Security and Privacy".
Select the option "Delete Data".
Enter the word "Blackberry" in the field.
Confirm by tapping "Delete Data".
Don't meet our rules?
Even then, we'll offer a good solution. We will take a good look at your device and determine which options we can offer you. Of course, we'll keep you informed. You'll then decide which option looks best and what to do with your product.
You can register for returns of private orders using the return form, but this is not mandatory. You'll be done faster if you use the button above.