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Warranty & Repairs

Is there a problem with your product? Don't worry, we're here to help. You can register your product for repairs via your order status page.

All products that can be purchased from us are subject to statutory warranty and manufacturer's warranty. This means that the product should do what consumers can reasonably expect of it. 

In the video on the right we explain what you can do if you're experiencing problems with your device. You can also read all the information below.


Your device is faulty

We're sorry you have a problem with your device! Fortunately, we can solve this for you. We always provide 2 years of warranty on all devices.

Warranty rules

The brand of your device determines which defects are covered by the warranty. In addition, the brand designates a repair company that may carry out repairs for the brand. The repair company will then check whether your defect is covered by the warranty or not. Register your product for repairs using the green button.

  • Is the defect covered by the warranty?
    Then the repair will be free of charge. Your product will also be delivered to you free of charge after repairs have been completed.
  • Is the defect not covered by the warranty?
    Then you will receive a quotation for the repairs. You can then choose whether you want to have your product repaired for this price.

A repair usually takes about 10 business days. If the repair company has to order new parts, it may take a little longer.

What is definitely not covered by the warranty?
Moisture, fall and pressure damage are never covered by the warranty. In those cases, you'll always receive a quotation. It is not possible to repair moisture damage.


Register product for repairs

Want to send your product for repairs? Before you do, please restore your product to factory settings. Then register your device using the green button.

Register product for repairs ›


Your accessory is faulty

A faulty accessory is very inconvenient, but we are ready to help. We always give you at least 6 months warranty on all accessories.

Tip! Did your accessory cost less than €30? If so, send a picture of your broken product to info@belsimpel.nl. This way we can help you even faster.

Warranty rules

The brand of your device determines which defects are covered by the warranty. In addition, the brand designates a repair company that may carry out repairs for the brand. The repair company will then check whether your defect is covered by the warranty or not. Smartwatches are often subject to the same rules as devices. Please check the faulty device information.


Register accessories for repairs

Please register your product using the green button.

Register product for repairs›


Insuring your device

When you purchase a device from Belsimpel, you can choose to take out a Tulip Assist insurance. With this insurance, your device is insured for free for the first 3 months. From then on, you can cancel your insurance every month.

If you already have a Tulip Assist insurance, you can report damage, theft or loss via the Tulip Assist website. The experts at Tulip Assist will get it sorted for you right away!


Restore your device to factory settings

Before you send your device for repairs, it is necessary to restore the factory settings. This removes all your settings, apps and pictures from your device. You can create a back-up to restore these files and settings. Below, we offer general guides for creating back-ups and performing resets.


  • Android

    Make a back-up

    • Open the Google Photos app. Open the settings menu via the button in the top-left corner. Then select "Back up and synch".
    • In this menu, turn on "Back up and synch". Select the account you want to use to create a back-up.
    • Turn on back-ups for pictures and videos. Google will now make a back-up of all your pictures and videos.
    • Now go to the settings menu and select "Back up and reset".
    • Finally, go to your Google account and turn on "Back up my data". This lets you create a back-up of all your settings.

    Factory settings

    • Open your settings menu and select "Back up and reset".
    • Now select "Restore factory settings".
    • Enter your password, pin or fingerprint to confirm the factory reset.
    • Your phone will now remove all settings, files, apps and data from your phone.

  • iOS

    Turn off Find my iPhone (via your iPhone)

    • Open your settings menu.
    • Select the option iCloud.
    • Open the menu "Find my iPhone".
    • Touch the "Find my iPhone" slider to turn it off.
    • Confirm by logging in with your Apple ID.

    Turn off Find my iPhone (via your tablet, laptop or computer)

    • Go to icloud.com/find and log in with your Apple ID;
    • If 'Find my iPhone' does not appear right away, go to the top left menu and choose 'Find my iPhone';
    • Click on 'All devices' and select the device name*;
    • Now click on 'Remove from Account' (please note: you must remove the device, deactivation is not enough).
      If you can't find this, click on 'All Devices' (this may be called 'your name–'s iPhone –') and click on the x next to your device.

    *If you can't find your device, you may have already deactivated your account.

    Make a back-up

    • Open your settings menu.
    • Select the option "iCloud".
    • Open the "Backup".
    • Check if the "iCloud Backup" switch is turned on.
    • If the switch is turned on, backups are already generated automatically.
    • If the switch is turned off, turn it on or select "Back Up Now".
    • A back-up of your data will be created when your iPhone is being charged, is connected to WiFi and is locked.

    Factory settings

    • Go to your settings menu.
    • Go to the option "General".
    • Select the option "Reset".
    • Select "Erase All Content and Settings".
    • Confirm to erase all content and settings.

  • Windows

    Make a back-up

    • Open your settings and go to "Backup and Restore".
    • Select "Backup".
    • Turn on both switches. Your phone will now make a back-up of your settings and apps in the Microsoft OneDrive.

    Factory settings

    • Open the settings menu and go to "System".
    • Select "Info" in this menu.
    • Now select "Factory settings".
    • Your phone will now remove all settings, files, apps and data from your device.

  • BlackBerry

    Factory settings

    • Open your settings menu and select "Security and Privacy".
    • Select the option "Delete Data".
    • Enter the word "BlackBerry" in the field.
    • Confirm by tapping "Delete Data".