Below you can see what documents you need to send us when you apply for a phone contract. You can also read about which changes require you to send a new copy of your Belsimpel contract and why identification is required for a phone contract.
In this case, you don't have to send us anything! This is our No Fuss Contract service. After completing your order, you can sign your contract with an iDeal verification. This way, you'll skip the paper process. If you've paid for your order with iDeal, you can sign the contract directly with the same payment. If you've paid for the order in a different way, or if no payment was necessary, you can sign the contract with a payment of one cent. Please note: This is not possible for business requests with multiple phone contracts.
In this case, we will send you the contract digitally, so you can sign and return it. In addition, we also need a number of copies of your documents. This way, your provider knows that you are the one who has requested the phone contract and that the bank account number really belongs to you. Below, you will find what you need to send us in each situation.
Yes, this is possible! Even if you don't have to pay for anything or have paid for your order in another way, you can use an iDeal verification to sign your contract. You can make this iDeal payment from the account used to pay for your contract fees.
In some cases, if something like your personal details have changed, you will have to amend your contract and resubmit it. In other cases this is not necessary. Below you will find an overview of the cases in which a new copy of the amended contract needs to be submitted.
|What changes?||Do you have to resubmit the contract?|
|Date of birth||Yes|
|Bank account number||Yes|
|Mobile phone number that will be upgraded||Yes|
|Mobile phone number of number transfer||Yes|
|Company name||Yes (can be omitted if KvK-number is filled)|
|Proof of identity type||No|
*Minor changes can be made without a new contract, such as:
Parkweg 8 > Parkweg 7
2016 AW > 2061 AW
Bloemendahl > Bloemendaal
Larger changes require a new contract, such as:
Parkweg 8 > Kinderhuissingel 102
9402 AR > 2013 AW
Bloemendaal > Haarlem
You can still apply for a mobile phone contract! Although usually there will be additional requirements concerning the required documents. These requirements vary depending on the provider.
Below you will find an overview of each provider and the forms of identification they require for application. These requirements are determined by the provider themselves. Belsimpel cannot deviate from these requirements.
Please note: Every provider requires bank account verification before they can consider accepting your contract application. Bank account verification is done by means of a €0,01 payment.
Are you using a Dutch driving license as your identity document? Please note that an RDW driving license is not accepted as a valid identity document. You can recognize an RDW driving license by the "RDW" on your card where you would normally see the place of issue.
|Provider||Options for EU-nationalities||Options for Non-EU-nationalities||Options for All nationalities|
|Lebara||All valid proofs of identity are accepted.||All valid proofs of identity are accepted.||All valid proofs of identity are accepted.|
*Any personal contract which includes a device bundle that exceeds €10 per month can only be applied for by people of Dutch nationality.
In this case, too, you can apply for a phone contract! However, providers do ask for a number of additional details.
When you are rejected by a provider, we recommend consulting Experian, Focum and Preventel. Through these parties you can request an overview of your creditworthiness and credit score. It is possible that you still have an open payment you are unaware of. As a result, it is not possible to request a phone contract until it has been fulfilled. Please let us know if this has been resolved and we will be able to re-submit the application for you.
This is a legal provision. If you choose to buy a phone on instalment with your phone contract, this is considered a loan. As soon as your device credit exceeds €250, Belsimpel is obligated to ask for some extra information. More information about these rules can be found (in Dutch) on this page.
Since May 2017, the Dutch government legally requires telecom vendors to ask for financial information when applying for a phone contract. These rules have been implemented to make sure people get contracts that actually suit them. These rules apply whenever you opt for a contract with a total device credit exceeding €250. Additionally, telecom vendors have to register this device credit as a loan with the Dutch credit registration office (BKR). If every monthly payment is made on time, this is a positive registration!
Your total device credit can be calculated by multiplying the number of months in your phone contract by the monthly device credit payments (toestelbundel) of your choice. Depending on the situation, the following applies:
Belsimpel asks for your identification on behalf of the provider. This way, we try to prevent identity fraud. Identity fraud entails that someone else uses your identity details to request loans or phone contracts in your name, for example. This can have far-reaching consequences. We can also check if you are over 18 years of age, which is a legal requirement to be able to take out a contract.
Another reason to ask for your details is to check your creditworthiness. This means the provider checks whether you are likely fulfil the payment obligations concerned with the phone contract you desire. All providers do this as soon as you take out a new contract with them.
Belsimpel handles your data with the utmost care. For example, the copies of your proof of identity and bank card are stored in an encrypted digital archive. Documents sent by post are digitised and the physical documents are destroyed so that they cannot accidentally fall into the wrong hands. The digital archive cannot be accessed by third parties and is well-secured, meaning your details are safe and sound. In addition, your documents will only be used to connect your phone contract to the provider.
Belsimpel handles your details with the utmost care. Do you want to cover up certain details on your proof of identity anyway? That's possible! You can cover up your passport photo and your personal identification number, which is also included in the number sequence at the bottom of the proof of identity. You can also clearly indicate on the copy that this concerns a copy. You could also include the date on which you provide the copy, and that the copy is meant for Belsimpel. That's how we can help you prevent identity fraud.
Tip! If you place an order and scan your proof of identity via the Belsimpel app, the details we don't need are automatically covered up.
We'll help you right away! To limit the damage, follow the tips below. In addition, we have immediately listed all telephone numbers of providers for you. That should get you started as quickly as possible.
|Ben||0900 040 1405 (€0,35 per call)|
|hollandsnieuwe||1200 (with your hollandsnieuwe phone number) or for private individuals: 0900 0324 (€0,20 per call). Business: 0900 0325 (€0,20 per call)|
|KPN||1200 (with your KPN phone number) or 0800 0105|
|Simyo||1200 (with your Simyo phone number) or 0900 8090 (€0,35 per call)|
|Tele2||1200 (with your Tele2 phone number) or 020 754 44 44|
|Telfort||Private individuals: 0900 9596 (€0,50 per call) or Business: 0800 22 88 027 (free)|
|T-Mobile||06 2400 1200 of 0800 7123|
|Vodafone||1200 (with your Vodafone phone number) or 0800 0094|
No, you cannot get a contract with a temporary travel document. Providers do not consider these a valid proof of identity. Temporary travel documents are emergency passports and the laissez-passer. A valid Dutch identity document is a passport, driving license, or ID card. You don't have a Dutch identity document? Then check out the frequently asked question "What if I don't have a Dutch identity document?".
No, providers do not consider alien's passports or refugee passports as valid proof of identity. In that case, you should send a copy of your residence permit, or check out the frequently asked question "What if I don't have a Dutch identity document?" to see which documents you'll need.